Frequently Asked Questions
Can my co-hosts/producer use the studio without me?
The answer is usually no. You’ll need to be present for any booking made under your name. We have temporarily suspended this due to remote working conditions for Covid-19.
What’s your refund policy?
If you change your mind in the first 7 days of registering, and you haven’t used any of our services (Studio or Editing). You can claim a refund (minus 10% admin). If you’ve used Editing services or booked the studio, or if you’ve passed the 7-day deadline, the best thing to do is go to Your Account and cancel from there to avoid being charged another month.
If you have any issues with cancelling, email email@example.com. To request a refund, email firstname.lastname@example.org.
Why do I need to be a member to use the studio?
We’re all about community here. Our goals for creating a diverse, equitable and representative landscape can only be achieved when we work together. So we’re very clear that people that join us are part of a growing community collectively working towards this vision. If that’s not your bag, that’s cool, but we’re probably not the best place for you.
If it’s more about money, you can cancel your membership at any point in time and rejoin as you need to. If you’re with us for 3 months consecutively, we give you free Digital for a year anyway.
What is the best membership option for me?
Great question. If you’re very new to podcasting and it’s not part of your brand or business, then join our mailing list for free here. Or enjoy our free resources, which we update weekly to get a feel for our style.
If you’re about to launch or are a new podcaster interested in developing your skills and get better at the more technical side of things, then Digital is the place to be. You’ll have access to experts, group sessions, and the ability to book calls with the team for additional support.
If you’re a podcaster with a little more experience but interested in improving the sound quality, or you want to invite higher-profile guests, then Record is a great option for you. You’ll get access to all of the Digital perks plus unlimited access to our studio.
If you’re a small brand, business, or charity that uses podcasting as a marketing channel but wants to grow and reduce your workload, Studio is the best option. With hands-on support, access to the team and a dedicated Editor, it’s a dreamy podcast workflow that can give you the peace of mind you need that a broadcast-ready episode(s) will be ready for you every month.
What’s the address for the studios?
Makerversity, Somerset House, West Service Gate, Victoria Embankment, WC2R 1LA
Peckham Palms, Unit 8- Asantewaa, Bournemouth Close, Peckham Rye, SE15 4PB
How many people can use the studio at one time?
We can fit up to 3 people in the studio, keeping to social distancing guidelines of 1 metre.
What are your opening times?
Our Peckham studio is closed until further notice. Our Somerset House studio is open on request from Thursday-Saturday from 10-6pm until June 1st. Both studios are closed during major holidays and Bank Holidays.
What equipment is available in the studio?
In Peckham we use Shure SM58 microphones and a Rodecaster Pro sound desk.
In Somerset House we use Shure SM7B microphones with the Rodecaster Pro sound desk.
Can I bring in my own equipment?
Yes of course, and we can help you plug it all in. There will be no discounted price, however, if you use your own equipment.
Will there be staff or an engineer on hand?
Yes, both studios are staffed. Our experienced producers and engineers will check your levels at the start of your session to ensure you’re sounding your very best.
Where can I find your Covid-19 Guidelines?
We have a document you can find on our website here, with all the Covid-19 rules and regulations we have in place to keep both you and us safe.
Can I bring in food and drink?
Only bottled water can be brought into the studio.
Can I record using Zoom to interview my guests?
Yes, there is an option on the sound desk that lets you plug in your laptop and the Zoom audio will be recorded.
Is the studio soundproof?
Our Peckham studio is a sound isolation booth and has been fully treated with acoustic foam. Our Somerset House studio is an acoustically treated room.
How long will it take to get my audio?
Up to 24 hours.
Can I take pictures and videos in the studio?
Yes, of course, we’ve gone out of our way to make it look and smell great, so feel free to take photos and videos. At the moment we can’t do it for you. We’ll be adding filming to the studios very soon! Be sure to tag @contentisqueenHQ on Instagram and we’ll reshare your photos 🙂
What happens if I go over my allotted time?
The best answer is, don’t. If you do/need to, then you’ll be billed at the hourly rate of £30. So it’s probably best to book the correct amount of time that you need in advance. As our studio is unlimited use for all members, we ask that you be respectful of other people’s times. That means showing up on time for your booking and leaving at the right time. If you repeatedly under book or overbook your slots by more than 30 mins, you’ll be given a strike. We reserve the right to cancel your membership if you have 3 strikes on your account.
Am I able to get more Editing hours than my membership allows?
Yes, please email email@example.com to buy additional hours charged at £50 per hour.
What happens if I miss my booked slot?
Unfortunately, you’ll lose that hour. We’re nice people so let us know and if there’s availability we can see if we can accommodate you at another time. Please note that we require at least 6 hours notice for cancellations or rescheduling.
Can I reschedule my already booked time?
Yep, we need at least 6 hours notice. If you don’t reschedule or cancel within our notice period you’ll likely receive a strike against your account. We reserve the right to cancel your membership if you have 3 strikes on your account.
How can I cancel my membership?
Either login to your account or email us to let us know and we’ll cancel your membership.
How can I get help for more complex edits?
Email Amber or Joe on firstname.lastname@example.org and they’ll be happy to help.
Can I access both Somerset house and Peckham?
Yes, with our Studio membership you’ll be able to access to both studios and any we open in the future.
What happens if the time I want is already booked?
You’ll have to look for the next best slot. If you’re a Founding member, please email email@example.com to find out if we can accommodate you at Somerset House instead.
Can my co-host/producer get access to The Club area?
If you’re a Studio member, the answer is yes. Please send an email to firstname.lastname@example.org with their name and preferred email address to get them set up.
For Digital and Record members, the answer is no; it’s not possible at this time. We’re happy to provide you with a referral code where they can get 15% off Digital if they’d like to access a specific workshop, event or masterclass.
Please note: You cannot share or redistribute any content from our website or emails without express permission.
I have my own equipment, why would I need a studio?
Great question. The short answer is you probably don’t. A studio’s benefit is about connecting with your guests/co-hosts and being in a controlled environment. It’s a massive faff eliminating background noise in post-production, so only book the studio if you’re trying to impress someone, like to record in person or are trying to permanently get rid of sirens or crying babies from your podcast recordings.